MS 96 IGNOU MBA Assignments July – Dec 2018

1. Discuss as to how Xerox fought back to regain its lost glory using the concept of Total Quality Management (TQM).

2. Critically analyze the role of strategic planning in implementing TQM using an example from the business world.

3. Explain how business organizations operate in a socially responsible way using ISO 26000. Use the published material for reference.

4. What is the role of human factor in TQM? Illustrate with the help of example.

5. Differentiate between ‘Award’ and ‘Certification’ giving examples.

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