MS 96 IGNOU MBA Assignment July – Dec 2013

1. Explain the salient features of Total Quality Management (TQM) approach and their relevance in the present competitive environment.

2. List out the 14 steps give by Crosby in TQM. Discuss the advantages and disadvantages of Crosby’s “Absolute Quality Management”.

3. Do you think leadership is an important aspect for successful application of Quality Management in an organization? Justify giving examples.

4. Explain “P-D-C-A cycle”. Discuss how it is helpful in problem solving.

5. Discuss the objectives and structure of ISO 9000.

Answer. The ISO 9000 family details different aspects of quality management and has some of ISO’s most widely known standards. Objectives of ISO 9000

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