MS-01 Solved Assignment Dec 2012 Management Of Human Behaviour

1) Describe the process of conflict. Critically evaluate the impact of conflict on performance/productivity of an organization. Relate the situation of organization you are working in or familiar with as to how conflict affects the functioning of an organization. Briefly describe the organisation and situation, you are referring to.

Answer. Organizational conflict is actually a condition of discord because of the actual or perceived opposition of needs, values and interests among individuals employed together. A conflict can take many forms in organizations. There is the unavoidable clash between formal authority and power and those people and groups affected. You will find conflicts over how revenues should be distributed, how the work should be carried out, and how long and hard people should work. There can be jurisdictional disagreements between people, departments, and between unions and management. There are subtler kinds of conflict involving rivalries, personality clashes, role definitions, jealousies, and struggles for power and favor. Addititionally there is conflict within individuals – between competing needs and demands – to which people react in different ways……

2) What are various channels of communication used in an organisational set up? Why does grapevine assumes so much importance in the formal organisationalsituations? Which channel of communication you think is more effective and why?Explain with examples from the organisation you are working in or familiar with. Describe the organisation and the situations you are referring to.

Answer. Communication means sharing of info for a various reasons such as informing, persuading, motivating or influencing. There are 2 common methods for providing the information: formal and informal communication channels. Formal communication is structured and managed information which is given to appropriate people to be able to secure synchronised action through the company. Official communication channels depend on an individual’s role within the organization and distributed in an organized way based on the established chain in organizational charts….

3) What are the ways and means adopted by the organisation to deal effectively with managerial obsolescence? Does leadership matters in the process? Explain with reference to the organisation you are working in or familiar with. Briefly describe the situation and the organisation you are referring to.

4) How does MIS affect the efficiency and effectiveness of an organisation? Explain and discuss with the help of MIS of an organisation known to you. Briefly describe the organisation you are referring to, along with basic components of the MIS and reporting relationship system currently existing in the organisation.

Answer. A management information system gives info which is required to manage businesses efficiently and effectively. MIS are not just computer systems – these programs include 3 key elements: technology, people (individuals, groups, or organizations), and data/information for making decisions. MIS are different from other information systems because they’re built to be utilized to evaluate and aid strategic and operational activities within the organization. MIS has been commonly used to refer to the study of how individuals, groups, and organizations examine, design, implement, manage, and utilize computer systems to obtain information to boost efficiency and effectiveness of making decisions, including systems called decision support systems, expert systems, and executive information systems….

5) What are the essential preceding prerequisites for effective delegation of authority in an organisation and why? What are the significant key considerations in effecting delegation of authority in an organisational set up? Critically evaluate with examples known to you by way of working in an organisation or having acquaintance with. Briefly explain the situation and the organisation being referred by you.

Answer. Delegation of authority is an essential organizational process. Delegation is the assignment of authority and responsibility from a manager to a subordinate to undertake certain actions. Despite this, the manager who delegates the task stays responsible for the end result of the delegated work. Delegation enables a subordinate to make decisions, i.e. it is a shift of decision-making power from an organizational level to a lower level. Delegation doesn’t imply surrender of authority by the higher-level supervisor. Delegation, if correctly done, is not abdication. The contrary of effective delegation is micromanagement, in which a manager gives a lot of input, direction, and review of delegated work. Generally, delegation is good and can cut costs and time, help in building skills, and motivate employees. Poor delegation, however, may cause stress, and confusion to all the concerned parties……..