1. Ford Company has adopted the Deming philosophy. Based on your learning about the Deming philosophy, explain how Ford Company has complied with the philosophy.
2. Why is strategic planning important for implementing TQM? Explain using an example from the business world.
3. Refer to the published material on ISO 26000 and explain how business organizations can operate in a socially responsible way.
4. Chose an organization of your choice having a specific quality programme. Discuss the quality programme followed by the organization and how it has helped the organization sustain in the competitive world.
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