1. List and explain the four major quality eras. Choose an organization of your choice and evaluate its present status regarding the quality eras.
2. What are the seven deadly diseases associated with the traditional management practices? Explain.
3. What do you understand by Modes of learning? What in your opinion is the role of learning modes in the performance of employees of an organization? Discuss.
4. Select one common problem in the firm you are acquainted with and apply the PDCA cycle to solve it.
5. Explain Quality Planning using a quality planning road map.
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